Terms & Conditions

1. Agreement to Terms

By accessing and using the Real Denim Tears website (realdenimtears.com), you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service ("Terms") govern your use of our website and services.

Real Denim Tears reserves the right to modify these terms at any time without prior notice. Your continued use of the website after any such changes constitutes your acceptance of the new terms.

2. Product Information & Authenticity

Authenticity Guarantee

Real Denim Tears guarantees the authenticity of all products sold on our platform. We work directly with authorized distributors and employ rigorous authentication processes to ensure every item meets our quality standards.

Product Descriptions

• All product descriptions, images, and specifications are provided for informational purposes
• Colors may vary slightly due to monitor settings and lighting conditions
• Sizing information is based on manufacturer specifications
• Limited edition items are subject to availability

Pricing

All prices are listed in USD and are subject to change without notice. We reserve the right to modify prices at any time, but price changes will not affect orders that have already been confirmed.

3. Orders & Payment

Order Process

When you place an order with Real Denim Tears, you are making an offer to purchase products subject to these terms. All orders are subject to acceptance by us, and we reserve the right to refuse any order for any reason.

Payment Methods

• We accept major credit cards (Visa, Mastercard, American Express)
• PayPal payments are processed securely through PayPal's platform
• All payments must be received in full before shipment
• Payment processing is handled by secure third-party providers

Order Confirmation

You will receive an email confirmation once your order is successfully placed. This confirmation does not constitute acceptance of your order, merely that we have received it.

4. Shipping & Delivery

Shipping Locations

We currently ship to addresses within the United States and select European countries. Shipping restrictions may apply to certain items or locations.

Delivery Times

• Standard shipping: 5-7 business days
• Express shipping: 2-3 business days
• International shipping: 7-14 business days
• Processing time: 1-2 business days before shipment

Risk of Loss

All items purchased from Real Denim Tears are made pursuant to a shipment contract. Risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Returns & Exchanges

Return Policy

We accept returns within 30 days of delivery for unworn items in original condition with tags attached. Custom or personalized items are final sale unless defective.

Return Process

1. Contact our customer service team to initiate a return
2. Receive return authorization and shipping label
3. Package items securely with original tags and packaging
4. Ship items back using provided prepaid label

Refunds

Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned items. Shipping costs are non-refundable unless the return is due to our error.

6. Intellectual Property Rights

Website Content

The content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Real Denim Tears or its content suppliers and is protected by copyright and other intellectual property laws.

Trademarks

"Real Denim Tears" and associated logos are trademarks of our company. Denim Tears is a registered trademark of its respective owner. We are an authorized retailer.

User Content

By submitting reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content for business purposes.

7. User Conduct

Prohibited Activities

You agree not to use our website for any unlawful purpose or any purpose prohibited under this clause. You may not use our website in any way that could damage, disable, overburden, or impair our website.

• Attempting to gain unauthorized access to our systems
• Using automated systems to access our website
• Interfering with other users' enjoyment of our services
• Posting false or misleading information
• Violating any applicable laws or regulations

Account Responsibilities

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

8. Privacy & Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Information Collection

• Personal information provided during registration and checkout
• Browsing behavior and preferences
• Communication preferences and history
• Payment and billing information (processed securely)

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

9. Disclaimers & Limitation of Liability

Warranty Disclaimer

Real Denim Tears provides products and services "as is" without any warranties, express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

In no event shall Real Denim Tears be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, regardless of the theory of liability.

10. Governing Law & Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in New York, NY, in accordance with the Commercial Arbitration Rules of the American Arbitration Association.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

11. Force Majeure

Real Denim Tears shall not be liable for any failure to perform its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor strikes, or government actions.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions shall remain in full force and effect.

13. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

• Email: [email protected]
• Phone: +1-212-555-8976
• Address: 4829 Madison Avenue, New York, NY 10022, USA
• Business Hours: Monday-Friday: 9:00 AM - 6:00 PM EST, Saturday: 10:00 AM - 5:00 PM EST